Refund policy

Return and Refund Policy

Last updated: September 13, 2026

At Belupay, operated by MANSOURZER LLC, we strive to provide our customers with a positive shopping experience. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested for purchases made through Belupay.com.

1. Returns for Physical Products

We accept eligible returns of physical products within 14 days of the date of delivery, unless a longer period or different remedy is required by applicable consumer protection laws.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with its original packaging, where applicable.
Include any accessories, manuals, or items supplied with the order.
Be accompanied by proof of purchase or a valid order number.

Certain products may be excluded from returns for hygiene, safety, personalization, or other lawful reasons. Any applicable exclusions will be disclosed on the relevant product page or at checkout.

2. How to Request a Return

To request a return, contact us at contact@belupay.com with the following information:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photographs or supporting information, where applicable.

Please contact us before sending any product back. We will provide return instructions and the appropriate return address.

Products returned without prior authorization may experience delays in processing.

3. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs when returning a product because they changed their mind or no longer want the product.

If a product is defective, damaged upon arrival, incorrect, or materially different from its description, please contact us. Where required by law, we will provide an appropriate remedy, which may include a replacement, repair, or refund.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us at contact@belupay.com as soon as reasonably possible after delivery, preferably with your order number and photographs of the issue.

We will review the situation and provide an appropriate remedy where required by applicable law.

The reporting period does not limit any mandatory legal rights or remedies available to you.

5. Refunds for Physical Products

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Unless otherwise required by law, original shipping charges are non-refundable when a customer returns an item because of a change of mind.

6. Digital Products and Instant Delivery

We may offer digital products, including e-books, recipe collections, guides, educational materials, and other downloadable or electronically delivered content.

Digital products are generally delivered by email immediately after successful payment, subject to technical processing and the delivery method stated at checkout.

Because digital products are delivered electronically and may be accessed immediately, refunds are subject to the terms displayed at the time of purchase and applicable consumer protection laws.

Where permitted by applicable law, a refund may not be available after a customer has expressly requested immediate delivery of digital content and acknowledged that the applicable right of withdrawal will be lost once delivery or performance begins.

This does not exclude or limit any mandatory consumer rights.

If a digital product is defective, inaccessible, not as described, or otherwise fails to comply with applicable law, please contact us at contact@belupay.com.

We will review the issue and provide an appropriate remedy where required by applicable law.

If you have not received your digital product by email, please check your spam or junk folder before contacting us.

7. Exchanges

We do not guarantee exchanges for all products. Where an exchange is unavailable, an eligible refund or another lawful remedy may be offered.

8. Order Cancellation

If you wish to cancel an order, contact us at contact@belupay.com as soon as possible.

We will review cancellation requests based on the order's processing and shipment status. Cancellation may not be possible once an order has been processed or shipped, subject to applicable consumer protection laws.

9. Changes to This Policy

We reserve the right to update this Return and Refund Policy from time to time. The version published at the time of your purchase will generally apply, subject to applicable law.