Shipping policy

Shipping Policy

Last updated: September 13, 2026

This Shipping Policy explains how physical products purchased through Belupay.com are processed, shipped, and delivered.

Belupay is operated by MANSOURZER LLC and serves customers internationally.

1. Order Processing Time

Orders for physical products are generally processed within 24–48 hours after payment has been successfully received.

Order processing includes order verification, preparation, and coordination with our fulfillment partners.

Processing times may vary due to order volume, product availability, weekends, holidays, or other circumstances.

The 24–48-hour processing time applies to business days unless otherwise stated.

2. Shipping Destinations

We offer shipping to customers worldwide, subject to product availability, destination restrictions, customs requirements, and applicable laws.

Shipping availability may vary depending on the destination country and the product ordered.

3. Shipping Costs

Customers are responsible for applicable shipping charges unless otherwise stated.

Shipping costs will be displayed at checkout before the customer completes their purchase.

Shipping fees may vary depending on the destination, product, package size, and shipping method.

4. Estimated Delivery Times

For physical products, our estimated delivery time is 14–30 calendar days after the order has been shipped.

The total estimated time from placing an order to receiving a physical product is generally approximately 15–32 calendar days, including the 24–48-hour order processing period.

Delivery times may vary depending on the destination country, shipping carrier, customs processing, supplier operations, and other circumstances beyond our reasonable control.

The estimated delivery time is not a guaranteed delivery date.

Customers should review the shipping information available at checkout before completing their purchase.

5. Shipping and Fulfillment Partners

Physical products may be sourced and fulfilled through third-party suppliers and logistics providers, including CJdropshipping.

Once an order has been processed, it may be shipped directly from a supplier or fulfillment facility to the customer's delivery address.

6. Tracking Information

Where tracking is available, tracking information may be provided by email or through your order details.

Tracking updates may take some time to appear after a shipment has been dispatched.

Not all shipping methods or destinations may provide tracking information.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless otherwise stated or required by applicable law, customers are responsible for applicable customs duties, import taxes, and other destination-related charges.

Customers are also responsible for providing accurate delivery and customs information where required.

8. Shipping Delays

While our estimated delivery time is 14–30 calendar days after shipment, delays may occasionally occur due to customs inspections, carrier issues, weather conditions, supplier delays, high order volumes, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at contact@belupay.com with your order number.

We will review the status of your shipment and work with the relevant shipping or fulfillment provider to determine the appropriate next steps.

Any remedies or refunds will be provided in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping costs or other consequences may apply, subject to applicable law.

Please contact us as soon as possible if you need to correct your shipping information.

10. Damaged or Incorrect Deliveries

If your package arrives damaged or contains an incorrect product, contact us at contact@belupay.com as soon as reasonably possible.

Please include your order number and photographs of the package and product, if available.

We will review the issue and provide an appropriate remedy where required.

11. Digital Products

Digital products, including e-books, recipe collections, guides, and other digital content, are generally delivered by email immediately after successful payment.

Digital products are not subject to physical shipping or delivery times.